![]() ![]() However, the answer from Google's perspective is seemingly yes, as the company has since confirmed that Google Duplex will identify itself at the start of a call, so while it might sound human you won't be in any doubt that you're talking to a machine. It is a bit, and it’s prompted some discussions online already: should AIs tell us that they’re AIs when they phone us up? You tell Google to do something and it goes and does it, only reporting back after the task is complete. The key here is that this is all happening in the background. Similarly if you wanted to arrange a meeting with Sarah, the Google app could call Sarah (or Sarah’s AI) to talk through the available time slots and agree which one would be best. If not, the Google app would call another restaurant. Not only that, but it would have conversations – so if you wanted a table for around 7:30 but there wasn’t one, it could ask what times were available and decide whether those times fit your criteria. With Duplex, we could say “OK Google, find me a table for Friday night” and the Google app would then call restaurants on your behalf. What’s so clever about it?ĭuplex talks like a normal person, and that makes it a natural – and natural-sounding – extension to the OK Google functionality we already know. If it isn’t, it will either tell the Assistant it can’t do it or refer the job to a human operator. When you make a request, the Google Assistant will hand it over to Google Duplex to carry out if it’s within Duplex’s abilities it’ll get on with it. What RNNs like the one powering Duplex can do is process sequential, contextual information, and that makes them well suited to machine learning, language modelling and speech recognition. There’s a really good introduction to RNNs here. ![]() It phones up and asks for the information it needs.įrom a tech perspective, Google Duplex uses a recurrent neural network (RNN) built using TensorFlow Extended (TFX). For example, you might want to know a business’s holiday opening hours but they haven’t listed it on their website, or you might want to know if a shop has a particular item in stock and it doesn’t have online stock availability. Google Duplex is the missing link between the Google Assistant and any business, because it enables the Assistant to get information that isn’t available digitally. The Google Duplex system is invariably the next step in the journey to symbiosis between man and machine that our future will no doubt embody.The full details are over at the Google AI Blog, but here’s the executive summary: Google Duplex enables you to get information that isn’t on the internet. ![]() ![]() While such ethical questions are part and parcel of any advancements in robotics and AI, one thing is very clear. However, as soon as the company’s CEO Sundar Pichai played a demo at the Google I/O 2018 keynote address, some questions were raised about the very human voice emulated by the system, most notably whether its life-like voice would create false impressions on those humans it’s set to interact with. The tech innovator has positioned Google Duplex to help the roughly 60 percent of small business with no access to automated systems gain entry to its massive user base. Thanks to cutting-edge developments in AI and voice recognition technology, it will allegedly enable your gadget to set up appointments on your behalf, be it a restaurant reservation or a session with your hairdresser. And now, Google has apparently pushed the boundaries even further with its recently-unveiled Google Duplex system.įor the uninitiated, Duplex was created as a planned future add-on to the Google Assistant’s already-expansive bag of tricks. As we highlighted in our in-depth AI feature, it has become an inherent part of our day-to-day lives, be it through smartphones, home and office security, credit card safety and so forth. Continual and unrelenting advancements in the field of Artificial Intelligence (AI) have become the norm rather than the exception these days. ![]()
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